How Managed Voice Solutions Benefit Your Business

By September 9, 2019July 7th, 2020Blog, Managed Services, Phone Systems

Keep Your Enterprise Connected with Managed Voice

Today’s businesses need reliable voice technology that supports collaboration across your team and ensures your customers can reach you without issues. While many businesses can deliver customer support, sales, and other business-critical functions through automation, voice calls are still the foundation of communication. However, complex business needs and new technologies can make selecting the right phone system challenging. The goal is to find a system that provides this foundation of voice connectivity and also enables communications growth.

Through Managed Voice, businesses can easily plug into a comprehensive, end-to-end voice system. A managed voice solution ensures that you can reliably communicate with customers, vendors, and others while enabling seamless, productive communication between employees. 

Let a Managed Services Provider Handle Voice Needs

“Managed” voice means that a team of experts does all the heavy lifting for you. Your business gets a reliable and scalable voice solution at lower costs than traditional analog telephone systems, but with all the benefits and features of modern voice technology. It’s a solution that adds value without adding complications to a business’s already complex technology needs. 

Managed voice products and services include:

  • Hosted or Cloud PBX with scalability, burst billing, call routing, and more
  • Hardware that is preconfigured and optimized for your needs
  • Robust set of calling and productivity features
  • Eliminated costly maintenance and IT overhead

Enable Productivity and Growth Through Managed Voice

All combined, managed voice solutions can boost productivity through the ability to share resources and seamlessly route calls between multiple office locations. Hosted PBX enables an organization to answer calls in one location, then route them accordingly across the entire enterprise, reducing expenses while maintaining the professional touch of a reaching a receptionist instead of an IVR. 

Managed voice solutions also scale easily as hosted PBX and other managed voice tools are cloud-based. Upgrades and updates are done remotely, ensuring that voice systems are always ready to serve your business and your customers. Scalability is often overlooked in potential solutions, but it ensures your organization is prepared for growth without dramatic spikes in spending – managed voice systems can be scaled up or down without costly upgrades and fees. 

Make Expensive Voice Solutions a Thing of the Past

Connecting to your customers and enabling your employees to efficiently communicate doesn’t mean that you have to lock your organization in with aging hardware or expensive on-site PBX’s. With managed voice, you can reduce operational costs and minimize capital investments, since you’ll no longer need an analog system, PRI, or on-site PBX. Easy scalability means you pay for what you need and use – and with burst-billing, you only pay for averages instead of peak usage.

Get Features and Uptime, Too

Reduced costs, scalability, and productivity are all great, but if a voice solution doesn’t deliver a quality experience, then these benefits ring hollow. With Managed Voice from iTel, businesses get a 100% uptime guarantee. This uptime guarantee is about more than delivering a dial tone. It guarantees full quality service and includes iTel’s “no-holds” 24/7 local Canadian technical support and emergency recovery with off-site hosting and call routing to deal with worst-case scenarios.

iTel’s managed voice solutions provide all of these benefits and more, helping businesses maintain voice connectivity while embracing new technologies and communications tools. For more information on the numerous benefits of iTel’s managed voice, contact us today.

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