Accessibility

IP Relay Service

The IP Relay Service allows you to communicate via text online using web-capable devices through a chat interface and a third-party operator.

The IP Relay Service will enable faster communications with the relay operator and allow you to see more of the conversation on your computer screen than what can be seen on a TTY window. 

To start using the IP Relay Service, you must first Sign Up for the iTel IP Relay Service by emailing [email protected] 

Once you have submitted your registration for IP Relay service, a group dedicated to addressing our customers’ accessibility needs will contact you within 1 to 2 business days confirming that your registration has been successful. 

Once registered you can  log in to Ip Relay Portal on any internet connected device via:  https://iprelay.northern911.com/

Calls placed through the iTel IP Relay Service are entirely confidential. IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained. 

How to place a Text to Voice call

In order to initiate a text to voice call, go to https://iprelay.northern911.com/ and log in with your IP Message Relay Username and password.

How to receive a Text to Voice call

Voice Users will need to know your IP Message Relay Username in order to place a voice to text call. Voice Users can call (855) 871-1171 to connect with an IP Message Relay operator. You must be logged in to the IP Message Relay portal to receive calls.

How to place a 911 call

While logged in to your IP Message Relay account, select the appropriate button: 911 – Police / 911 – Fire / 911 – Ambulance. The IP Message Relay Operator will contact 911, confirm your address and translate with various emergency centers until he or she is no longer required and the appropriate department has been dispatched to your location.

Message Relay Service (7-1-1)

An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties. 

Message Relay Service (MRS) is a confidential relay service. Persons with a hearing or speech impairment call MRS using a Teletypewriter (TTY). Their typed message is received at MRS, the operator places their call and verbally relays their typed message to the other party.

More Questions?

Email us for more information about iTel Relay Services

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