5 Benefits of Managed Voice Services | Blog | iTel Networks Inc.

5 Benefits of Managed Voice Services

by | Feb 6, 2019 | Blog, Managed Services, Phone Systems | 0 comments

Managed Voice Services come with a lot of benefits. They allow organizations to out-task phone system maintenance so you and/or your IT team can focus on more important things. Phone systems are easily overlooked in a normal workload – after all, managing a business and running an IT team is enough to keep anyone busy! But phone conversations are where sales are made. Without a quality voice network in place, you risk downtime, busy signals, dropped calls – which leads to unhappy customers!

Investing in high-performing voice technology is just good business. That’s why we’ve collected five ways Managed Voice can benefit your team.

What are Managed Voice Services?

Managed Voice Services combine hardware, hosted PBX, and your internet connection in addition to the setup and ongoing management. The service provider will maintain and monitor every aspect of your phone system in order to ensure you’re getting the best possible performance and meeting all the standards set out in your SLA.

5 Benefits of Managed Voice:

Free up IT Staff 

Leaving your phone system up to the managed voice provider ensures that you have experts monitoring your phones 24/7/365. You can rest easy knowing your phones are in good hands. Your IT team will be able to focus on more complex and mission-critical initiatives now that all the little maintenance tasks are taken off their workload.

Cut Costs

A cloud-hosted PBX takes hardware off-premise and into the cloud. This removes the capital expenditures of a traditional on-premise PBX and the costs of upgrading outdated equipment.

Constant Upgrading/Monitoring

Managed voice services come with a team of experts whose job is to ensure your phones are performing the way they should. The service provider proactively manages and monitors your voice network so upgrades and new features are top of mind – which gives your business a competitive advantage.

Best Quality of Service

Since the service provider manages every aspect of your phones, they are able to control all potential failure points. This means that they can promise a 100% SLA (Service Level Agreement). This kind of agreement ensures you have metrics for performance that you can hold your provider accountable to. Some managed voice services will also come with emergency recovery to ensure that your phone lines stay up with off-site hosting and call routing.


Managed voice services most often work off of a hosted PBX. Because there is no physical hardware providing this network, you can add lines and features with the click of a button. Software updates will also be done without a lengthy process so your business can expand with one less growing pain.

The Bottom Line

Managed services of all kinds have a lot of benefits. Your IT department’s time is too valuable to put into little maintenance tasks – just think about the projects that could get done with more free time!
With iTel’s Managed Voice services, our team of experts manages your phone system in our own high-speed network. All you have to do is sit back and talk – without having to worry about the expense, maintenance, and monitoring of a physical phone system. Contact us today to find out how you can get more out of your network.

Contact us today