Reasons To Consider Managed Voice Services


Managing a business is a busy job. With so many aspects to cover, phone systems can easily become an afterthought; but they shouldn’t be. Phone conversations are where sales are made. Without a quality voice network in place, you risk downtime, busy signals, and dropped calls that don’t build happy customers. 

This is where Managed Voice Services are helpful. They allow organizations to out-task phone system maintenance so you and/or your IT team can focus on the important.

What are Managed Voice Services?

Managed Voice Services combine hardware, hosted PBX, and your internet connection, all set-up and managed by a service provider who does all the work so you don’t have to. They will provide, manage, and monitor every aspect of your phones to ensure 100% SLA and the best possible voice system.

5 reasons to use Managed Voice:

  1. Free up IT Staff 

    Leaving your phone system up to the service provider means you have experts monitoring your phones 24/7/365. You can rest easy knowing your phones are in good hands, freeing up your IT staff to focus on more complex and mission-critical initiatives.

  2. Cut Costs

    A cloud-hosted PBX takes hardware off the premise and into the cloud. This removes the capex expenditures of a traditional on-premise PBX and the costs of upgrading outdated equipment.

  3. Constant upgrading/monitoring

    Managed services come equipped with a team of experts whose job is to make sure your phones are performing the way they should be. The service provider proactively manages and monitors your voice network so upgrades and new features are at top of mind, giving your business a competitive advantage.

  4. Best Quality of Service

    Since the service provider manages every aspect of your phones, they are able to control all potential failure points. The result is a 100% SLA (uptime guarantee). Some managed services will also come with emergency recovery ensuring your phone lines stay up with off-site hosting and call routing.

  5. Scalability

    Managed voice services most often work off of a hosted PBX. Because there is no physical hardware, additional lines, and feature upgrades, and software updates can be made with the instantaneously with the click of a button.

In a nutshell

Managed services are handy; they free up your valuable IT department’s time and offer big cost saving benefits too. With iTel Managed Voice services, we manage your phone system in our own enterprise-grade network. All you have to do is sit back and talk seamlessly without having to worry about the expense, maintenance, and monitoring of a physical phone system.

iTel Networks Inc.