Unified Communications As a Service (UCAAS) with a Distributed Team
When co-workers can’t talk over cubicle walls or in-person customer visits aren’t possible, communication tools and infrastructure are critical to supporting collaboration and maintaining business operations.
This is the first in a special series of blog posts exploring keys to success for working with distributed teams.
With a UCAAS solution in place, remote employees have the same opportunities as a person in an office.
Today, a Unified Communications platform is more important than ever as companies move to operate with distributed teams. Seamless, cloud-based unified communication solutions can instantly optimize productivity in the office and across a remote workforce.
Gone are the days where working in an office is more advantageous. With UCAAS in place, a remote employee has the same opportunities available to them as a person in an office. It’s simple, Video conferencing makes it easy to see your co-workers and customers daily. Chat rooms make it easy to interact on projects or easily check in with someone like you would in a lunchroom or walking by an office.
While there are free communication solutions for businesses, it’s easy to overlook how it integrates with existing applications. If a service doesn’t work harmoniously across various devices (cell phone, tablet, laptops) and other applications in your tech stack, you could be inadvertently introducing lag to your workforce. In order to keep everyone connected and on task, you should be sure you have a robust UCAAS solution that seamlessly works between mobile and desktop devices.
Security is also another factor that is often overlooked when choosing a communication solution. All communication solutions should be secure and well encrypted – with a priority on access to support. Support with a presence in the country or countries where your business operates is key.
iTel is a national provider of business services, including voice, connectivity, networking and cloud. iTel can provide businesses with all of the solutions needed to support a distributed workforce.