Unified Communications As a Service (UCAAS) with a Distributed Team
When co-workers can’t talk over cubicle walls or in-person customer visits aren’t possible, communication tools and infrastructure become critical to support connection, collaboration and maintain business operations.
This is the first in a special series of blog posts exploring three key elements of success for working with distributed teams.
- Unified Communications
- Managed Services
With UCAAS in place a remote employee has the same opportunities available to them as a person in an office.
Today, a Unified Communications platform is more important than ever with many companies running operations with distributed teams. Seamless, cloud-based unified communication solution for Phone, Video and Chat can instantly optimize productivity in the office and with a remote workforce.
Gone are the days where working in an office is more advantageous, with UCAAS in place a remote employee has the same opportunities available to them as a person in an office. It’s simple, Video conferencing makes it easy to see your co-workers and customers daily. Chat rooms make it easy to interact on projects or easily check in with someone like you would in a lunchroom or walking by an office.
While there are free communication solutions out there to help businesses connect, the important productivity driver often overlooked is finding a product that integrates with other applications the business is using too. When using a service that fails to harmoniously work across various devices (cell phone, tablet, laptops) or other applications in your tech stack, the workforce inadvertently lags due to the time needed to switch between tools as they work. Using a robust UCAAS solution that seamlessly works between mobile and desktop devices keeps everyone connected and on task no matter the device they are using.
Security is also another driver that is often overlooked when choosing a communication solution. To protect the business, all communication solutions should be secure and well encrypted with accessibility to support top of mind. Support with a presence in the country or countries where your business operates is key.
iTel is a national provider of business services, including voice, connectivity, networking and cloud. iTel can provide businesses with all of the solutions needed to support a distributed workforce.