Unified Communications

One Platform – Everything you Need

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All the Power of Unified Communications as a Service

As organizations modernize and shift to an increasingly distributed workforce, communication is the key to success – and in order to build a highly collaborative digital environment, you’ll need agile, intelligent tools. Here at iTel, we’ve partnered with 8×8 to provide you with a suite of Unified Communications services. With integrated chat, video, voice and more – all delivered over our national high speed network – you’ll be outpacing customer expectations in no time.

Take Your Business Further with Unified Communications

Unified Communications as a Service – UCaaS – streamlines multiple communications tools into one efficient platform that powers your team to do more.

Build Loyalty

Customers today expect instant, responsive experiences – and now you can deliver. Reduce churn and improve revenue with powerful, integrated tools.

Collaboration

As your business spreads out over multiple sites and launches more remote employees, communication is going to be the backbone of your efficiency.

Insight

With advanced performance analytics you can make data-informed decisions to meet the future with confidence.

Exceed Expectations with 8×8 and iTel

Work smarter and faster with one system for voice, video, collaboration and contact center. Get everything you need on one, personalized plan.

Communication Tools

  • One click from chat to voice to video meetings
  • Company-wide team messaging
  • HD video conferencing with screen sharing
  • Unlimited global calling for UC across 47 countries
  • One click subject matter expert access

Full Customization

  • Integration with CRM & business applications
  • Streamline call handling with Switchboard Pro
  • Customizable wallboards/dashboards
  • Integrate voice, email, webchat and social

Advanced Analytics

  • Customer engagement analytics
  • Supervisor & service quality analytics
  • Advanced speech and interaction analytics
  • Quality, collaborative performance management
  • Predictive outbound campaigns

iTel Value-Added Services

As a full-service provider, iTel offers a range of solutions to add value to your UCaaS solution – and your entire business network. Enjoy the benefits of a first-class communications network, including internet, cloud and full suite of managed services, all delivered on one simple bill each month.

SD-WAN

Upgrade your network by bonding multiple connections together. iTel’s SD-WAN solution is a fully scalable, packet-level balancing protocol that takes multiple internet connections and combines them into one.

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iTel Fibre

iTel Fibre delivers dedicated, symmetrical high speeds – via secure L2 connectivity – that will change the way you do business. Ensure productivity is never bottlenecked by inadequate bandwidth.

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Managed Router Solutions

Instead of constantly configuring and maintaining router equipment, you can turn your IT staff’s focus back to activities that drive growth. No matter the type of connectivity your business requires, iTel’s managed router service provides the ideal solution.

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3 Ways to Find a Solution

Let’s find the right solution for you.

Please contact us for any additional information. We would be more than happy to direct you to the resources you need, or to put you in touch with an iTel Associate who will be able to answer all of your questions.

1.888.899.4835

Ready to get started? Book a consultation, today.


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Unify Your Communications Today

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What is UCaaS – and Why Would I Need It?

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What would a communication systems diagram look like for your business? Is it efficient and unified? ...Or is it a jumble of systems pieced together over time?  If your business is like most, you are working with numerous communication applications from different...

Case Study – Dawson Group

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Summary: Business: Transportation Infrastructure – Construction, Maintenance & Truck Sales Location: Kamloops BC, with 30 offices and sites across BC Challenge: Various phone providers and services across locations Extensive directories for various offices, sites,...