iTel Hosted PBX

Unlock Your Business Potential with Cloud Communications

Does Your Business Phone Keep Up?

The modern office looks different than it did even a few years ago. Businesses today are on the go, employees work varying hours, and a lot of work is done remotely. If this sounds like your organization, then your traditional, on-premise PBX isn’t meeting your demands.

The Power of a Hosted PBX

A Hosted PBX is a cloud-based phone system accessed via your IP network and has the power to perform all your business communication needs. By taking your PBX off-premise we remove failure points and create a single point of control for your entire voice infrastructure. As long as your staff has access to internet or LTE on their mobile, they have the power of their desktop phones wherever and whenever.

Service Your Customers Better

Good communication is at the heart of every sale and every happily-served support customer.  iTel Hosted PBX offers specific resources that’ll help you improve your customer relations.

Be an

Be an “Always-on” Business
When customers call you, they should never get a busy signal. Not only is it frustrating, but it could also result in lost revenues.

  • iTel Hosted PBX offers a unique protocol called burstable capacity. This system assures that your phone lines will never ring busy – ever.
  • Another benefit is burst billing where you only pay for the lines that you use – a huge cost savings advantage. Should you need more during peak times, we can automatically burst your line capacity to handle the influx of calls.
Streamline your auto-attendant with iTel Hosted PBX

Streamline Your Auto-Attendant
iTel Hosted PBX offers a comprehensive auto-attendant system that’s completely customizable. Create a phone journey that connects your customers to the right people and right departments in the quickest and most user-friendly way.

Get real benefits with real results with iTel Hosted PBX

Real Benefits with Real Results

Open up possibilities with a cloud communications systems that empowers your business to do more.

A cloud-based phone system offers these benefits:

Reduce costs with iTel Hosted PBX

Reduce Costs
A single iTel Hosted PBX can replace the legacy phone systems at all your locations. There’s no hardware to break or depreciate and no service charges for system changes.

Support your business growth with iTel Hosted PBX

Supports Business Growth
This system is effortlessly scalable. As your business changes and grows, you can roll out new features and add or remove phones and phone lines with ease.

100% uptime guarantee with iTel Hosted PBX

100% Uptime Guarantee
Your Hosted PBX exists in multiple data centres across the country. Even if the lines to a location are cut, you’ll still have access to your systems and calls can be re-routed to cell phones.

Share resources between all your locations with iTel Hosted PBX

Share Your Resources
Seamlessly route calls between all your locations. Instead of having to staff for peak call volumes, any overflow calls for a Calgary office can be answered in Vancouver. A single receptionist can answer calls from across the country.

Integrate all of your devices with iTel Hosted PBX

Device Integration
iTel Hosted PBX supports the BYOD (bring your own device) philosophy, namely mobile integration. Connecting your business phones to employee mobile phones allows your business to be always on and your staff just a phone call away.

A Feature-Rich System

The iTel Hosted PBX system comes with a rich set of features that can be implemented via our easy-to-use online portal. You can manage calls and features from any device with an internet connection and without the need to call your voice provider. Make configuration changes, move resources around, modify users settings, change reporting, auto attendant, hunt groups etc. with the click of a button.

  • Call Labels
    Label calls to see which department or product the caller is inquiring about, allowing staff to answer calls accordingly.
  • Dynamic Outbound Caller IDs:
    Easily change your outbound caller ID. A handy feature for phone systems supporting multiple businesses.
  • Public Address:
    Connect your intercom to external audio systems, eg. paging in a warehouse.
  • Voicemail Blasting:
    Leave voicemail messages to multiple users at once.
  • Toll-Free, Local, or Vanity Numbers:
    Create a virtual presence even where you don’t have a physical office.
  • Video Calling:
    Take your phone meetings to the next level through our Polycom VVX with the attached camera.
  • Personal Find Me and Follow Me:
    Allows users to receive calls at any location and be reached at multiple phone numbers.
  • Channel Spy:
    Allow an extension to break into a call at another extension.
  • Burst Billing:
    Your phones will never ring busy again. iTel’s burstable capacity gives you more lines during peak call volumes.
  • Call Tracing:
    Mark inbound calls that require tracing or follow-up.
  • Voicemail to Email:
    Receive email voicemail notifications and voicemails emailed as attachments.
  • Custom On-Hold Music:
    Sold on hold. Inform your customers with music and custom promotional material with breakout options to request call back or inform on wait.
  • Day/Night Control:
    Route calls according to the time of day.
  • Call Recording:
    Improve quality control and train new employees faster. Review calls to catch important details.
  • Consultation Hold:
    Allow callers to be put on hold while user calls another extension.
  • Ring Groups:
    Have calls ring to multiple phones in a department at the same time.
  • Conference Calling:
    Host remote meetings and connect multiple staff and clients. together. Multiple conference rooms can be created, with up to 50 participants in each room.
  • Soft Phones:
    Instead of purchasing physical hardware, run your phone system on your computer using a headset.
  • Caller Management Queue:
    Place incoming calls on a waitlist to be answered.
  • New Message Indication:
    Your phone will flash indicating you have new messages waiting.
  • Presence Across Multiple Devices:
    Connect on cell phones, softphones, desk phones and more.
  • Virtual PBX Graphical User Interface (GUI):
    Online portal allowing you to edit and add extensions, modify queues, manage call flow, and review detailed call log reports.
  • Detailed Call Log Reports:
    Track and review call statistics to gain insight on how your business uses its phones.
  • Less Than 1 Minute Wait Times:
    Skip the support call loop and speak to a real person within minutes.
  • Nightly Backups:
    The cloud-based PBX performs nightly cloud data backups.
  • 24/7 Free Customer Support:
    Emergency technical support is always one call or click away.
  • Canada-Based Technical Support:
    Connect with our team of highly trained technicians based out of our head office in Kamloops, BC.
  • Auto Attendant (IVR):
    Auto attendant to efficiently route your calls.
  • Advanced Call Forwarding
  • Dial-by-Name Directory
  • Unlimited Companies
  • Do Not Disturb
  • Unlimited Calling
  • Call Parking
  • Unlimited Extensions
  • Call Transferring Options
  • Breakout Option in IVR Queues


Through years of testing and implementing phone hardware, iTel recommends the Grandstream GXP/GXV line based on cost and gigabit ports for passthrough. We also recommend various Mitel/Aastra and Polycom makes and models. In addition to these suggestions, our team has the ability to provision any SIP phone from our partners.

Grandstream SIP Phones

iTel Networks SIP voice hardware


  • 6 lines 6 SIP accounts, up to 6-way voice
    conferencing and 3-way video conferencing
  • Dual-switched Gigabit ports and integrated WiFi (802.11b/g/n)
  • 1 megapixel CMOS camera
  • 4.3 inch (480×272) capacitive touch screen
  • Runs Android version 4.2 and offers full access to the Google Play Store
  • Bluetooth for headsets and pairing mobile devices, USB port,
  • SD card slot, mini-HDMI output for connection to TV monitor,
  • EHS for Plantronics headsets
iTel Networks SIP voice hardware


  • 6 Line appearances
  • Support for G.722 HD Voice
  • 4.3” (480×272) TFT Color LCD Display
  • Dual Gigabit RJ45 Ports
  • Power over Ethernet
  • RJ9 headset port
  • 24 programmable BLF extension keys
  • Support for Electronic Hook Switch (EHS) with Plantronics Headsets
iTel Networks SIP voice hardware


  • Supports 4 lines, 4 SIP accounts and 5-way voice conferencing
  • HD audio on speakerphone and handset,
  • 5 programmable context-sensitive soft keys
  • Compatible with GXP2200 LCD extension module (GXP2200 EXT)
  • 4.3 inch (480×272) color-screen LCD
  • Dual Gigabit ports, integrated PoE
  • Integrated Bluetooth for use with Bluetooth headsets and
  • Bluetooth-enabled mobile devices (transferring contact books and calls), USB, EHS for Plantronics headsets
iTel Networks SIP voice hardware


  • 2 SIP accounts, 2 line keys, 3-wayconferencing,
  • 3 XML programmable context-sensitive soft keys
  • HD audio on speakerphone and handset
  • Dual-switched Gigabit ports, integrated PoE
  • 8 dual-colored BLF/speed dial keys
  • EHS support for Plantronics headsets
iTel Networks SIP voice hardware


  • 128×384 backlit LCD display
  • 20 programmable dual-color buttons per module,
  • 2 pages per module (40contacts total)
  • BLF/speed dial
  • Daisy-chain up to 4 modules for up to160 contacts/extensions
  • BLA (bridged line appearance)/SCA (shared call appearance), BLF (busy lamp field, standard or eventlist), Call Park/Pick-up, Speed Dial, Presence, Intercom, and conference/transfer/forward and more

Mitel/Aastra SIP Phones

iTel Networks SIP voice hardware

6865i SIP Feature Phone

  • Large 3.4”, 128×48 pixel LCD display
  • 8 programmable keys
  • Support for up to 24 lines when
  • connected to an expansion module
  • Gigabit throughput for PC connectivity
  • Flexible headset support (wireless, DHSG/EHS and USB)
iTel Networks SIP voice hardware

6867i SIP Feature Phone

  • Large 3.5” color backlit LCD display
  • 6 programmable keys
  • 4 programmable context sensitive keys
  • Support for up to 24 lines when connected to an expansion module
  • Gigabit throughput for PC connectivity
  • Flexible headset support (wireless, DHSG/EHS and USB)
  • Optional detachable keyboard and expansion modules
iTel Networks SIP voice hardware

Optional Equipment: Mitel M685i

  • 4.3” 480×270 pixel color backlit LCD display
  • 28 programmable soft keys with LED
  • Supported on the 6865i, 6867i and 6869i
  • Can be daisy chained with the M685i
  • for a combined total of up to 3 modules
  • No separate power adapter is required

Polycom SIP & Conference Phones

iTel Networks SIP voice hardware

VVX 500 Series

  • 3.5-in TFT LCD display at QVGA (320 x 240 pixel) resolution
  • 4:3 aspect ratio
  • Up to 24 simultaneous calls
  • Two-port gigabit Ethernet switch
  • On-screen virtual keyboard
  • Polycom® Acoustic Clarity™ technology, providing full-duplex conversations, acoustic echo cancellation, and background
  • noise suppression
  • Polycom® HD Voice™ technology delivers lifelike voice quality
iTel Networks SIP voice hardware

VVX 600 Series

  • 4.3 in LCD (480 x 272) resolution
  • 16:9 aspect ratio
  • Dual USB ports (2.0 compliant) for media and storage applications
  • Polycom® Acoustic Clarity™ technology, providing full-duplex conversations, acoustic echo cancellation and background noise suppression
  • Polycom® HD Voice™
  • Two-port gigabit Ethernet switch
  • Local 3-way audio conferencing
iTel Networks SIP voice hardware

VVX Colour Expansion Module

  • 4.3 in LCD (480×272 pixel resolution)
  • 28 multifunctional line keys configurable as line registration, call appearance, speed dial, DSS, or BLF
  • Dual-color (red or green) illuminated LEDs for line status information
  • Up to three VVX Expansion Modules can be attached to any VVX phone
  • Powered by Polycom VVX host phone
iTel Networks SIP voice hardware

Soundstation IP 6000

  • IEEE 802.3af POE (built in)
  • Optional external universal AC power supply: 100-240V, 0.4A, 48V/19W
  • Size (pixels): 248 x 68 (W x H)
  • White LED backlight with custom intensity control
  • Shared call/bridged line appearance
  • Called, calling, connected party information
  • IP Address Configuration: DHCP and Static IP
  • Local three-way conferencing
  • Volume: Adjustable to 86 dB at 1/2 meter peak volume
iTel Networks SIP voice hardware

Soundstation IP 7000

  • IEEE 802.3af POE (built in)
  • Optional external universal AC power supply: 100-240V, 1.3A, 48V/50W
  • Size (W x H): 255 x 128 pixels
  • White LED backlight with custom intensity control
  • Shared call/bridged line appearance
  • Called, calling, connected party information
  • Full-duplex: Type 1 compliant with IEEE 1329 full duplex standards
  • IP Address Configuration: DHCP and Static IP
  • Volume: Adjustable to 88 dB at ½ meter peak volume
  • Background noise suppression

If your company is interested in another make or model not shown above or wants to integrate existing hardware, iTel can accommodate subject to successful completion of testing.

Value-Added Services

As a full-service provider, iTel offers value-added services to enhance your entire business network. When you connect multiple services with one company, you get the benefits of a first-class communications network all delivered on one simple bill each month.

Value-added service: HPBX with fiber internet

Hosted PBX with iTel Fiber:

iTel enterprise-grade fiber offers the best possible connection for your business phone system. Enjoy dedicated unlimited symmetrical speeds, delivered on our ‘network of networks’ that is unique to iTel. The result is a redundant connection with a 100% uptime guarantee, 4-hour meantime to repair (MTTR) and industry-leading support. iTel is one of the few companies that can create a single, Layer 2 path across the country. One unique meshed network embodies all of Canada’s upstream providers, enabling us to connect geographically diverse office locations all on the same network. Learn more.

Value-added service: HPBX with mpls

Hosted PBX with MPLS:

A Hosted PBX delivered over an internet connection that’s MPLS-equipped will guarantee crystal clear call quality. By defining Quality of Service profiles that prioritize critical data like voice and video, MPLS will choose the fastest and lowest latency path possible. Your data receives the express lane treatment. While all other traffic has to stop for routing inspection, MPLS traffic flows right through because the labeling has already defined the destination. Learn more.

Value-added service: HPBX with mpls

iTel Managed Voice:

Take your hosted pbx system to the next level with a complete end-to-end phone system that covers every single aspect of your voice system. We call it “managed” because our team of experts does all the work for you. Learn more.

One provider, one bill and one support number with iTel Networks

Unrivalled Support and Service

There is nothing more frustrating than waiting on hold for hours or getting the technical support call loop runaround. When you call iTel Support, you’re connected with a human based out of our Canadian headquarters in less than one minute. Our Support Technicians are expertly trained to fix your problems on the first call.


Please contact us for any additional information. We would be more than happy to direct you to the resources you need, or to put you in touch with an iTel Associate who will be able to answer all of your questions.

1.888.899.iTel (4835)

Request a HBPX Quote