Hosted PBX | iTel Networks Inc. | Business Cloud Communications

iTel Hosted PBX

Unlock Your Business Potential with Cloud Communications

Power Your Business With Hosted PBX

The modern office looks different every year. Businesses today are on the go, employees work different schedules, a lot of work is done remotely – and your traditional, on-premise system probably isn’t meeting your needs. If this sounds like your organization, a hosted PBX will be your lifeline.

iTel’s Hosted PBX is a cloud-based phone system accessed via your IP network that can meet all your business communication needs. By taking your PBX off premise we remove failure points and create a single point of control for your entire voice system. As long as your staff has access to internet, they have the power of their desktop phones – wherever they are.

Better Business With a Cloud-Based Phone System

Good communication is at the heart of every sale – and every happy support customer. iTel Hosted PBX offers specific benefits that’ll help you improve your customer’s experience.

Be an “Always-on” Business

When customers call you, they should never get a busy signal – a frustrated customer is primed to take their business to your competition.

  • iTel Hosted PBX offers burstable capacity so that your phone lines will never ring busy – ever.
  • Get all the advantages of iTel’s burst billing model – you only pay for the lines that you use. If you need more during peak times, we can automatically burst your line capacity to handle the increased calls.

Streamline Your Auto-Attendant

iTel Hosted PBX offers a fully customizable auto-attendant system with a broad suite of features. Create a phone journey that connects your customers to the right people in the quickest and most user-friendly way.

Get Results with Hosted PBX

Open up possibilities with a cloud-based phone system that empowers your business to do more. iTel Hosted PBX offers these benefits:
Reduce Costs
A single iTel Hosted PBX can replace the legacy phone systems at all your locations. There’s no hardware to break or lose money on – and no extra charges for system changes.
Supports Business Growth
Enjoy effortless scaling as your business changes and grows. You’ll be able to roll out new features and add or remove phones and phone lines easily.
100% Uptime Guarantee
With a Hosted PBX, your system exists in multiple data centres across the country. This way – even if the lines to a location are cut – you’ll be able to set up call forwarding to cell phones.
Share Your Resources
Route calls between all your locations. Instead of staffing for your busiest times, any overflow calls for one office can be answered in another. With a Hosted PBX, you can have one receptionist answer calls from across the country.
Device Integration
iTel Hosted PBX supports the BYOD – bring your own device – model, so that your staff can use the phones they already have. Connecting to employee’s cell phones gives them more flexibility and ensures your business is “always on.”

A Feature-Rich Hosted PBX

The iTel Hosted PBX system comes with a broad range of features that can be accessed on our user-friendly online portal. Easily manage calls and make changes from any device with an internet connection – instead of having to call in and request them. Update your call flow, user settings, reporting, and auto attendant with the click of a button.
  • Call Labels
    Label calls so staff can answer based on how relevant the inquiry is.
  • Dynamic Outbound Caller IDs:
    Easily change your outbound caller ID – a handy feature for phone systems supporting multiple businesses.
  • Public Address:
    Connect to audio systems and build the intercom system for all your needs – page staff across warehouses and other open spaces.
  • Voicemail Blasting:
    Leave messages for multiple users at once.
  • Toll-Free, Local, or Vanity Numbers:
    Create a virtual presence in places where you don’t have a physical office.
  • Video Calling:
    Take your phone meetings to the next level through Polycom VVX with the attached camera.
  • Personal Find Me and Follow Me:
    Allows users to receive calls at any location – and on multiple phone numbers.
  • Channel Spy:
    Allow one extension to break into a call at another extension.
  • Burst Billing:
    Your phones will never ring busy again with burstable capacity. With Hosted PBX you can automatically get more lines during peak call volumes.
  • Call Tracing:
    Mark inbound calls that require tracing or follow-up.
  • Voicemail to Email:
    Get voicemail notifications by email – and as attachments.
  • Custom On-Hold Music:
    Sold on hold – set up custom messaging with breakout options to request call back or inform your customers while they wait.
  • Day/Night Control:
    Route calls differently outside of office hours.
  • Call Recording:
    Use your Hosted PBX system to review calls for quality control – and use the best ones to train new employees faster.
  • Consultation Hold:
    Put callers on hold while you call another extension.
  • Ring Groups:
    Have calls ring to multiple phones at the same time – route calls to departments instead of individuals.
  • Conference Calling:
    Connect staff and clients via remote meetings. Create multiple conference rooms with up to 50 participants each.
  • Soft Phones:
    Instead of purchasing hardware, run your phone over your computer using a headset.
  • Caller Management Queue:
    Place incoming calls on a waitlist to be answered.
  • New Message Indication:
    Your phone will flash indicating you have new messages waiting.
  • Presence Across Multiple Devices:
    Connect on cell phones, softphones, desk phones and more.
  • Virtual PBX Graphical User Interface (GUI):
    Use our online portal to edit and add extensions, modify queues, manage call flows, and review detailed call log reports.
  • Detailed Call Log Reports:
    Track and review call statistics to gain insight on how your business uses its phones.
  • Nightly Backups:
    Hosted PBX backs up to the cloud nightly.
  • 24/7 Free Customer Support:
    Tech support is always one call – or click – away.
  • Canada-Based Technical Support:
    Connect with our team of highly trained technicians based out of our Canadian head office. Skip the support call loop and speak to someone in less than a minute.
  • Auto Attendant (IVR):
    Route your calls efficiently with Hosted PBX’s robust auto attendant options.
  • Advanced Call Forwarding
  • Dial-by-Name Directory
  • Unlimited Companies
  • Do Not Disturb
  • Unlimited Calling
  • Call Parking
  • Unlimited Extensions
  • Call Transferring Options
  • Breakout Option in IVR Queues

Value-Added Services

As a full-service provider, iTel can add value to every part of your network. When you connect your business phones, internet, and more with one company, you get all the benefits of a first-class, nation-wide communications network delivered on one simple bill each month.

Hosted PBX with iTel Fibre:

iTel’s enterprise-grade, dedicated fibre offers the best connection for your Hosted PBX system. Enjoy unlimited, symmetrical speeds, and redundancy that is delivered on our unique ‘network of networks.’ The result is a connection with a 100% uptime guarantee, 4-hour meantime to repair, and industry-leading support. iTel can create a single, Layer 2 path across the country, via a unique, meshed network that connects all of Canada’s major carriers. With no geographic restrictions, we can get all your locations on one network – no matter where they are.

Hosted PBX with MPLS:

Delivering your Hosted PBX over an MPLS-equipped internet connection will guarantee crystal clear call quality. With MPLS, you can make Quality of Service profiles for voice and video use so that it gets the express lane treatment – with the lowest latency. While all other traffic has to stop for routing inspection, MPLS traffic flows right through because the labeling has already defined the destination.

iTel Managed Voice:

Take your Hosted PBX system to the next level with a complete end-to-end phone system that proactively covers all your voice needs. We call it “managed” because our team of experts does all the work for you.

VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 emergency services. Visit our e911 info page for more information.

Unrivalled Support and Service

We know that waiting on hold for hours and getting the technical support runaround is incredibly frustrating. When you call iTel support, you’ll be connected with a highly-skilled technician in our Canadian call centre in under a minute. Our goal is to fix your problems on the first call, so we’ve invested in building a team of experts who are empowered to get you resolution right away.

3 Ways to Find a Solution

Let’s find the right solution for you.

Please contact us for any additional information. We would be more than happy to direct you to the resources you need, or to put you in touch with an iTel Associate who will be able to answer all of your questions.


Ready to get started? Book a consultation, today.


Request a Hosted PBX Quote

More From the Blog:

Nature’s Fare – Case Study

Nature’s Fare – Case Study

Summary: Business: Grocery, Health, & Wellness Products Location: HQ in Vernon BC and other sites across BC Challenge: Staying connected across new locations Inefficiencies due to varying systems & legacy technology Variety of different providers Solution:...

10 Ways a Hosted PBX Can Benefit Your Business

10 Ways a Hosted PBX Can Benefit Your Business

Hosted PBX benefits your business by taking your system into the cloud for increased flexibility, cost savings, and more. In today’s business world, finding ways to save time and money – while increasing efficiency – is paramount, and your phone systems could be an...

5 Benefits of Managed Voice Services

5 Benefits of Managed Voice Services

Managed Voice Services come with a lot of benefits. They allow organizations to out-task phone system maintenance so you and/or your IT team can focus on more important things. Phone systems are easily overlooked in a normal workload – after all, managing a business...