We think that a product is only as good as its support.
iTel is interested in building a long-term relationship with your business
We have invested a considerable amount of time and money into building our in-house Canadian call centre staffed with highly trained technicians. We are constantly monitoring our services and connections, pro-actively working to ensure your business is always up and running.
The iTel Support Centre is your hub for all things related to technical support. Visit this portal to submit a ticket, find helpful how-to documents, FAQs, and more.
Emailing iTel support connects you to us via one of the leading help desk ticketing systems. We guarantee you’ll receive accurate and efficient service 100% of the time.
Give us a call. We have support staff in Vancouver, Kamloops, and Calgary available from 7am to 5pm PST Monday to Friday with a redundant after hours support line.
Say goodbye to the support call loop
Our technical support team isn’t industry-leading for nothing. We are proud of our less than 1 minute hold times and support efficiency. We don’t transfer you from department to department, escalating your call up until someone is finally able to help – that’s just wasteful. Our team is so good they will be able to answer all of your questions on the very first call.
We use the leading provider of secure remote support, giving us the tools to offer fast and secure visual support without ever having to come onsite for a service call.
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.cctscprst.ca or call tollfree at 1.888.221.1687 complaint, dispute, CRTC, CCTS, commission, ombudsman,