iTel Support | Customer Service, Tech Support & Maintenance

iTel Support & Maintenance Status

Contact the iTel support centre, view network status & find maintenance status notices

We believe a product is only as good as the support behind it

iTel is interested in building a long-term relationship with your business, so we’ve invested considerably in building our in-house Canadian Support Centre. Our L2 support team is staffed with highly trained technicians, dedicated exclusively to supporting our business clients. Your success is our success, so we’re here for you 24/7, 365 days a year.

 Call Us

iTel support is available by phone 24/7 and we’re proud of our short hold times. 

Remote Support

We use secure remote support tools to offer fast visual support without ever having to come onsite for a service call.

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Maintenance Centre

Check your network status live and find all outage and maintenance notices.

Maintenance Status Hub

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Support Centre

The iTel Support Centre is your hub for all things related to technical support. Visit this portal to submit a ticket, find helpful how-to documents, FAQs, and more.

Explore the Support Hub

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts­cprst.ca or call toll­free at 1­.888.­221­.1687 complaint, dispute, CRTC, CCTS, commission, ombudsman.