How to resolve your concern
Our Customer Promise
At iTel Networks, we take your feedback very seriously and constantly strive to improve our service and support. In 2024, our team developed Our Customer Promise and are working to follow them in everything we do.
Ownership of our Customers' Experience
- To own our customer’s experience and work to deliver superior service beyond their expectations.
- To own our actions and celebrate our wins by always keeping our customers in mind.
- To focus on speed and accuracy throughout every step of our customer’s experience.
Proactive Communications
- To always provide timely updates so our customers never have to wonder about the status of their order or request.
- To provide clear expectations and timelines while communicating potential risks.
- To seek clarification and keep our customers informed.
Ease of Escalation
- To provide easy ways for our customer to communicate with our team and, if needed, fast ways to escalate.
- To empower every member of our team to be the customer’s advocate for their needs.
- To empathetically listen to the customer, ensure they feel heard, track their needs and then respond effectively, calmly and professionally.
Ways to get our help
If you need technical or customer support, call us at 1.888.899.4835 and select the applicable iTel team or email [email protected].
If you need to escalate to our support or management team, fill out this form below.
Please be sure to provide any additional information that would help us provide the best possible service to your business.
(E.g. Ticket Number, Description of Issue, etc..)
If you are an existing iTel Networks customer, you can also visit https://support.itel.com/ to submit a request.
