10 Ways a Hosted PBX Can Benefit Your Business

by | Mar 29, 2019 | Blog, Phone Systems | 0 comments

Hosted PBX benefits your business by taking your system into the cloud for increased flexibility, cost savings, and more. In today’s business world, finding ways to save time and money – while increasing efficiency – is paramount, and your phone systems could be an overlooked opportunity.

Check out the top 10 reasons a Hosted PBX can benefit your business:

1. Save the upfront hardware costs

Hosted PBX only requires VoIP phones– no expensive operating system licenses. By hosting your phone system in the cloud, you cut out the high upfront costs of a traditional system and immediately see savings.

2. Personalized features for every employee

Instead of tying up internal IT resources, employees can take customization into their own hands. With hosted PBX’s web portal, employees can easily set their own custom phone features within minutes.

3. Ability to scale up or down as needed

With hosted PBX, you’re never locked into a fixed number of lines. A hosted system can be easily expanded or decreased depending on your current staffing needs, so you never have to overpay for a service you aren’t using.

4.Disaster recovery with no downtime

Hosted PBX exists in multiple, geographically diverse data centres, so it has the disaster recovery in place that’s essential for today’s businesses. Even if the lines to your location are cut, your customers will still be able to reach your IVR and employees can still access calls re-routed to cell phones. 100% uptime.

5.Feature-rich for boosted productivity

A survey conducted by Sage Research found that internet-based telephony can increase employee productivity by up to 3.9 hours per week. With that kind of boost, your business can make your resources go further.

A good example of this is Hosted PBX’s “follow me” feature, which gives employees the option to receive calls on mobile and landlines. This cuts out unneeded games of phone tag and helps employees communicate no matter where they go.

6. Increased security

Security breaches are a major concern for companies, especially when sensitive customer information is compromised. A hosted PBX has the option to encrypt data as calls take place, so your conversations are kept private and secure.

7. Boosted productivity anywhere employees go

Studies have shown that productivity increases by 20% when working remotely on creative projects. To take advantage of working remotely, businesses need to connect their modern workforce no matter where they are. Hosted PBX links multiple worksites and remote workers together to create a single network that can share staffing resources.

8. Automatic upgrades at no charge

Since hosted PBX is cloud-based, it is continuously upgraded at no charge to you. With no expensive hardware that quickly becomes obsolete, your business can rest assured knowing you always have the most up-to-date phone system available.

9. Lower operational costsiTel Networks | The Benefits of Hosted PBX - What is burst billing? Charging for average phone lines used instead of max phone lines used

With a traditional PBX, you must pay for the maximum amount of phone lines needed, even if they’re only used during peak calling hours.

iTel Hosted PBX only charges you based on your average call volume used. When peak times do hit (say, a ski resort receiving more calls in winter than summer), extra lines used over the average are only burst billed at 2.9 cents/min. Your customers will never get a busy signal again, and you’ll save thousands. Now that’s what we call win-win.

10. Free up IT resources

Hosted PBX takes voice off your plate and frees up internal IT resources, helping you to keep focused and maintain strategic priorities. Your phone system is seamlessly maintained and you can focus on what you do best: your core business.

Bottom Line

Forget all the techie talk and buzzwords for a second, here’s the bottom line.

Not only will your business boost productivity, but save money too. By eliminating the upfront costs of hardware, your business will cut IT costs that can then be reinvested elsewhere (ice cream sundae machine, anyone?).

Hosted PBX is a phone solution that looks good for both IT and the balance sheet. Now that’s awesome.

 

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