10 Ways a Cloud Phone System Can Benefit Your Business | Blog | iTel

10 Ways a Cloud Phone System Can Benefit Your Business

Jun 29, 2022 | Blog, Phone Systems

Cloud Phone Systems benefits your business by taking your system into the cloud for increased flexibility, cost savings, and more. In today’s business world, finding ways to save time and money – while increasing efficiency – is paramount, and your phone systems could be an overlooked opportunity.

Check out the top 10 reasons a Cloud Phone System can benefit your business:

1. Save the upfront hardware costs

Cloud Phone Systems let you cut capital expenditures by removing the upfront costs of a traditional system. With an integrated, end-to-end system, you’ll also save on redundant software and other tools. 

2. Customization

With an easy-to-use interface, you can design the perfect custom call flow for your organization. Route calls to the best employee each time, with all the options and alternatives you want.

3. Ability to scale up or down as needed

With a cloud phone system, you’re never locked in. A cloud-based solution means you can easily expand or decrease the number of extensions or sites depending on your current staffing needs.

4. Disaster recovery with no downtime

Cloud Phone Systems exist in multiple, geographically diverse data centres, so you get the disaster recovery options that are essential for today’s businesses. Even if the lines to your location are cut, your customers will still be able to reach your IVR and employees can still access calls re-routed to cell phones. 

5. Feature-rich for boosted productivity

A survey conducted by Sage Research found that internet-based telephony can increase employee productivity by up to 3.9 hours per week. With that kind of boost, your business can make your resources go further.

iTel’s solution provides an extensive feature list, including integrated chat and video conferencing. This makes it easy to transition inbound calls and inquiries through your organization and enables superior collaboration.

6. Increased security

Security breaches are a major concern for companies, especially when sensitive customer information is compromised. A cloud system has the option to encrypt data as calls take place, so your conversations are kept private and secure.

7. Boosted productivity anywhere employees go

Studies have shown that productivity increases by 20% when working remotely on creative projects. To take advantage of working remotely, businesses need to connect their modern workforce no matter where they are. Cloud phone systems link multiple sites and remote workers together to create a single network that can share staffing resources.

8. Automatic upgrades at no charge

A cloud-based voice solution is continuously upgraded – at no charge to you. With no expensive hardware that quickly becomes obsolete, your business can rest assured knowing you always have the most up-to-date phone system available.

9. Increased Agility

Cloud phone systems provide more flexibility than a traditional system. With softphone applications for your computer and mobile phones, your team can stay connected wherever work takes them – and use their favourite device. 

Our cloud phone solutions also integrate with leading brands like Yealink and Snom – so you can tie in your desk phones, conference rooms, PA systems, and more.

10. Free up IT resources

Cloud systems free up internal IT resources by taking phone system maintenance off your plate. This means your team can stay focused on strategic priorities and you can do what you do best: your core business.

Bottom Line

Forget all the techie talk and buzzwords for a second, here’s the bottom line.

Not only will your business boost productivity, but you’ll save money too. By eliminating the upfront costs of hardware, your business will cut IT costs that can then be reinvested elsewhere (ice cream sundae machine, anyone?).

Cloud Phone Systems are a solution that looks good for both IT and the balance sheet. Now that’s awesome.

 

Contact us today

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