We think that a product is only as good as what supports it.
iTel is interested in building a long-term relationship with your business
We have invested a considerable amount of time and money into building our in-house Canadian call centre staffed with highly trained technicians. We are constantly monitoring our services and connections, pro-actively working to ensure your business is always up and running.
Emailing iTel support connects you to us via one of the leading help desk ticketing systems. We guarantee you’ll receive accurate and efficient service 100% of the time.
Give us a call. We have support staff in Vancouver, Kamloops, and Calgary available from 7am to 5pm PST Monday to Friday with a redundant after hours support line.
We use the leading provider of secure remote support, giving us the tools to offer the fast and secure visual support without ever having to come onsite for a service call.
Say goodbye to the support call loop
Our technical support team isn’t industry-leading for nothing. We are proud of our less than 1 minute hold times and support efficiency. We don’t transfer you from department to department, escalating your call up until someone is finally able to help – that’s just wasteful. Our team is so good they will be able to answer all of your questions on the very first call.