Blog | The Difference Between Business and Residential Internet | iTel

The Difference Between Business and Residential Internet

Aug 22, 2018 | Blog, Business Internet, Fibre

If you’re not familiar with some of the terminology, the cost difference between business internet and residential internet options doesn’t make sense. After all, internet is internet… right?

There’s more to business internet than just plugging in a new router. Several factors differentiate a true business-class internet connection from what you have at home – and these differences can be a big deal! Businesses upgrading their internet services should consider the benefits of a business-class fibre connection. With business-dedicated fibre, your organization can lead the pack and gain a competitive edge.

Compare business vs residential internet:

 

Business Fibre

SLA

  • A Service Level Agreement – or SLA – outlines the guaranteed bandwidth, uptime, and other metrics for your internet connection.
  • If those guarantees aren’t being met, an SLA ensures that you have the power to negotiate the terms and pricing of your service.
  • Business internet SLAs also include an MTTR (mean time to repair) that guarantees someone will be onsite fixing any issues within the promised time.

Static IPs

  • Business internet service offers static IPs.
  • Static IPs are needed for hosting your own network infrastructure, including file and mail servers.
  • Static IPs are more reliable and secure.

Symmetrical

  • Business fibre is symmetrical – this means that you can upload as fast as you download. As more businesses move to cloud services and video conferencing tools, having adequate upload speeds is more important than ever.
  • Symmetrical connections are crucial for businesses that backup data to offsite centres. Having up-to-date backups are crucial to any disaster recovery – whether it’s a fire in the server room or a ransomware attack.

Dedicated Bandwidth

  • Business fibre delivers bandwidth on a dedicated connection.
  • “Dedicated” means your connection goes directly and only to your office location, aka, Point-to-Point  (P2P). You don’t share bandwidth with neighbouring businesses.
  • The result is faster speeds, less latency, and reduced packet loss.

Residential Fibre

No SLA

  • You’ll share residential bandwidth with your neighbours. This means that service level agreements can only be an estimate as many things can impact the quality of your internet connection.
  • Speeds will vary depending on the time of day and amount of online users – any bandwidth promises will only be an “up-to” availability.
  • Shared, residential-quality services do not come with an MTTR guarantee. Some repairs can take days instead of hours!

Dynamic IPs

  • Residential internet uses don’t generally require static IPs – so your IP will be dynamic.
  • Dynamic IPs are the norm. They move and change without notice.
  • Dynamic IPs are less reliable and not as secure.

Asymmetrical

Typical residential internet usage is mostly streaming video/music and web-surfing. These functions rely more on download speeds than upload, so residential internet is usually asymmetrical.

 

Shared Bandwidth

  • Hundreds – or even thousands – of neighbours can be pulling bandwidth from the same port on a shared, residential connection – aka, Point-to-Multipoint or GPON.
  • When everyone is online during peak hours, your connection slows down no matter what your usage looks like.
  • With slower speeds, more latency and packet loss, you can see dropped calls and interruptions to other critical functions.

The Bottom Line

Just because a connection is called “fibre”, it doesn’t mean you’re getting the fast, reliable, and secure service associated with the name. Not all fibre connections are created equal, and you want to be sure you’re getting the quality you need. Businesses with 20+ employees all uploading to the cloud and using SaaS, video conferencing and more will want a true, dedicated business-class fibre connection.

At iTel, we’ve worked with businesses of all sizes in all industries. Contact us today to speak to an expert and start building out the custom network solution to take your business into the future.

Let’s Connect

More From the Blog

What is UCaaS – and Why Would I Need It?

What is UCaaS – and Why Would I Need It?

What would a communication systems diagram look like for your business? Is it efficient and unified? ...Or is it a jumble of systems pieced together over time?  If your business is like most, you are working with numerous communication applications from different...

read more
iTel Receives Technology Innovator Award 2020

iTel Receives Technology Innovator Award 2020

iTel Networks was recently honoured with the 2020 BCLC Technology Innovator Award from the Kamloops Chamber of Commerce. The annual Business Excellence Awards recognize and celebrate locally owned businesses that have emerged as leaders in the community. The...

read more
Dawson Group – Case Study

Dawson Group – Case Study

Summary: Business: Transportation Infrastructure – Construction, Maintenance & Truck Sales Location: Kamloops BC, with 30 offices and sites across BC Challenge: Various phone providers and services across locations Extensive directories for various offices, sites,...

read more
Nature’s Fare – Case Study

Nature’s Fare – Case Study

Summary: Business: Grocery, Health, & Wellness Products Location: HQ in Vernon BC and other sites across BC Challenge: Staying connected across new locations Inefficiencies due to varying systems & legacy technology Variety of different providers Solution:...

read more
What are the Benefits of Fibre Internet for Business?

What are the Benefits of Fibre Internet for Business?

But I Have Fibre Internet at Home… What’s The Difference? Fibre this... fibre that... you may have noticed companies popping up with their own branded versions of fibre. Many of these advertised networks are really Fibre-to-the-node (FTTN), meaning only part of the...

read more