We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit or give us a call at 1.888.899.4835.

No upcoming scheduled maintenance at this time.

December-02-2017 | 2:00AM – 3:00AM PST

Brief Downtime is Expected:
Maintenance scheduled for performance improvement on December 2nd (Saturday) from 2:00AM to 3:00AM PST for our Voice customers. Services will be affected for a brief moment.

Planned Start: Dec-2-2017 2:00 AM PST
Planned Finish: Dec-2-2017 3:00 AM PST

January-26-2018 | 11:00PM – 5:00AM MST

Intermittent Downtime is Expected:
Maintenance scheduled for MPLS Core Infrastructure Upgrade in Calgary, AB  on January 26th (Friday) from 11:00PM to 5:00AM MST.
Services will be affected intermittently for 1 hour for most of our Voice, Fibre, and MPLS customers in the province.

Planned Start: Jan-26-2018 11:00 PM MST
Planned Finish: Jan-27-2018 5:00 AM MST

January-31-2018 | 5:30PM – 8:30PM EST

Brief Downtime is Expected:
Maintenance scheduled for January 31st, from 5:30PM to 8:30PM EST for our Rogers last-mile customers. This will be service affecting for about 10 minutes.

Planned Start: Jan-31-2018 5:30 PM EST
Planned Finish: Jan-31-2018 8:30 PM EST

February-25-2018 | 1:00AM – 3:30AM PST

Minimal Downtime Expected:
A maintenance scheduled for February 25th, from 1:00 AM to 3:30 AM PST for our Fibre service customers in Vancouver and Calgary. Service will be minimally affected for up to 2 hours.

Planned Start: Feb-25-2018 1:00 AM PST
Planned Finish: Feb-25-2018 3:30 AM EST

March-13-2018 | 11:00PM – 12:00AM MST

Minimal Downtime Expected:
A maintenance scheduled on March 13th from 11:00 PM to 12:00 AM MST for an NNI upgrade in Saskatchewan with iTel’s last mile provider.

Fibre services will be affected for approximately 10 minutes for customers in Saskatchewan.

Planned Start: Mar-13-2018 11:00 PM MST
Planned Finish: Mar-14-2018 12:00 AM MST

Vancouver Major Core Upgrade

Multiple Flaps Expected During Maintenance Window.

iTel is pleased to announce with this maintenance notice that we are conducting our first major core upgrade in 5 years. This will allow us to launch new product offerings to our customers, lower the latency between our cores, increase reliability, and provide better DDoS mitigation methods.

MPLS connections, Fibre, Bonding, and PBX customers will experience flaps of up to 10 to 20 minutes during the maintenance windows below:

April-20-2018 (Friday): 11:00 PM to April-21-2018 (Saturday): 7:00 AM PDT
April-21-2018 (Saturday): 11:00 PM to April-22-2018 (Sunday) 7:00 AM PDT