Maintenance

We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit support.itel.com or give us a call at 1.888.899.4835.

Preventative Maintenance

Status: Open
Ticket Number: 500256
Start: 2019-09-03, 08:00 MDT
End: 2019-09-03, 16:00 MDT
Expected Downtime:  None
Areas Affected: AB

No Downtime Is Expected

Be advised that our partners at Rogers will be performing preventative maintenance on the generator equipment at their Data Centre in Edmonton. There is no anticipated service impact.

We appreciate your understanding.

Power Maintenance

Status: Open
Ticket Number: 500604
Start: 2019-09-16, 08:01 PDT
End: 2019-09-20, 16:00 PDT
Expected Downtime:  None
Areas Affected: Vancouver, BC

No Downtime Is Expected

Building management at 555 West Hastings St in Vancouver BC will be performing maintenance that may affect the services of iTel customers in the area.

We appreciate your understanding.

Core Maintenance

Status: Open
Ticket Number: 510471
Start: 2019-10-05, 00:01 PDT
End: 2019-09-05, 03:00 PDT
Expected Downtime:  10 Minutes
Areas Affected: BC, AB, ON, SAS

Minimal Downtime Is Expected

We will be working with an upstream carrier to migrate a connection to a newer core device in their datacentre.  Some internet and voice services will be impacted during this move.  Downtime of up to 10 minutes is expected during this maintenance window.

We appreciate your understanding.