Maintenance

We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit support.itel.com or give us a call at 1.888.899.4835.

Emergency Maintenance – Upstream Routing Change

Status: Open
Ticket Number: 552655
Start: 2020-02-24 23:00 PDT
End: 2020-02-25 04:00 PDT
Expected Downtime:  15 minutes
Areas Affected: BC, AB, ON, SK
Services Affected: Voice Services

Minimal Downtime Is Expected

iTel will be performing emergency maintenance in conjunction with an upstream carrier to address a recently identified routing issue.  This activity will involve a cross-connect swap and a hardware change on the upstream carrier side and while the maintenance window is up to 5 hours, we do not expect impact to extend beyond 15 minutes within this window.

We appreciate your understanding.