Maintenance

We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit support.itel.com or give us a call at 1.888.899.4835.

No upcoming scheduled maintenance at this time.

December-02-2017 | 2:00AM – 3:00AM PST

Brief Downtime is Expected:
Maintenance scheduled for performance improvement on December 2nd (Saturday) from 2:00AM to 3:00AM PST for our Voice customers. Services will be affected for a brief moment.

Planned Start: Dec-2-2017 2:00 AM PST
Planned Finish: Dec-2-2017 3:00 AM PST

January-26-2018 | 11:00PM – 5:00AM MST

Intermittent Downtime is Expected:
Maintenance scheduled for MPLS Core Infrastructure Upgrade in Calgary, AB  on January 26th (Friday) from 11:00PM to 5:00AM MST.
Services will be affected intermittently for 1 hour for most of our Voice, Fibre, and MPLS customers in the province.

Planned Start: Jan-26-2018 11:00 PM MST
Planned Finish: Jan-27-2018 5:00 AM MST

January-31-2018 | 5:30PM – 8:30PM EST

Brief Downtime is Expected:
Maintenance scheduled for January 31st, from 5:30PM to 8:30PM EST for our Rogers last-mile customers. This will be service affecting for about 10 minutes.

Planned Start: Jan-31-2018 5:30 PM EST
Planned Finish: Jan-31-2018 8:30 PM EST

February-25-2018 | 1:00AM – 3:30AM PST

Minimal Downtime Expected:
A maintenance scheduled for February 25th, from 1:00 AM to 3:30 AM PST for our Fibre service customers in Vancouver and Calgary. Service will be minimally affected for up to 2 hours.

Planned Start: Feb-25-2018 1:00 AM PST
Planned Finish: Feb-25-2018 3:30 AM EST

March-13-2018 | 11:00PM – 12:00AM MST

Minimal Downtime Expected:
A maintenance scheduled on March 13th from 11:00 PM to 12:00 AM MST for an NNI upgrade in Saskatchewan with iTel’s last mile provider.

Fibre services will be affected for approximately 10 minutes for customers in Saskatchewan.

Planned Start: Mar-13-2018 11:00 PM MST
Planned Finish: Mar-14-2018 12:00 AM MST

Emergency Voice Maintenance

No Downtime Expected.

iTel is conducting an emergency Voice maintenance on the following date/time.  No downtime is expected.

Start: April-8-2018 (Sunday): 12:30 AM PDT
End: April-8-2018 (Sunday): 1:30 AM PDT

Vancouver Major Core Upgrade

Multiple Flaps Expected During Maintenance Window.

iTel is pleased to announce with this maintenance notice that we are conducting our first major core upgrade in 5 years. This will allow us to launch new product offerings to our customers, lower the latency between our cores, increase reliability, and provide better DDoS mitigation methods.

MPLS connections, Fibre, Bonding, and PBX customers will experience flaps of up to 10 to 20 minutes during the maintenance windows below:

April-20-2018 (Friday): 11:00 PM to April-21-2018 (Saturday): 7:00 AM PDT
April-21-2018 (Saturday): 11:00 PM to April-22-2018 (Sunday) 7:00 AM PDT

Voice Maintenance

Minimal Service Interruption May Occur.

iTel is conducting a Voice maintenance to improve routing on our Session Border Controllers.  Services may be affected for a maximum of 5 minutes once within the window below:

Start: April-28-2018 (Saturday): 12:00 AM PDT
End: April-28-2018 (Saturday): 1:00 AM PDT

Emergency Maintenance in Calgary

Service Interruption May Occur.

One of our last mile providers in Calgary is conducting an emergency maintenance to eliminate packet loss issues they are seeing on their Data services.  We have only notified our customers that could be impacted by this maintenance.

Start: May-02-2018 (Wednesday): 11:00 PM MT

This maintenance has been completed.

Upstream DID Provider Maintenance in Edmonton, AB

DID’s may temporarily become unreachable.

One of our upstream DID providers is conducting maintenance to install a new Media Gateway and migrate services.  Some Edmonton DID’s may not be reachable for a short period of time during the maintenance window below.
Please note that our PBX’s will not be affected.

Start: May 29th, 2018 01:00 AM MDT
End: May 29th, 05:00 AM MDT

Thank you very much for your understanding.

Emergency Maintenance in Calgary

Brief Service Interruption Will Occur.

iTel is conducting an emergency maintenance at night on June 1st through early morning on the 2nd to update the software in our network infrastructure in Calgary.

Fibre/MPLS ADSL and COAX/Layer 2 service customers may experience a very brief service interruption during the update, but services will be up again as soon as the update is finished.

We apologize for the short notice, and appreciate your understanding.

iTel Networks CS Team

This maintenance has been completed.

Emergency Maintenance in Toronto

Brief Service Interruption Will Occur.

Due to the emergency maintenance we are conducting in Calgary, we will need to update our network equipment in Toronto to take the change.

This will be performed at night from June 1st to the 2nd.

Some of our Fibre/MPLS ADSL and COAX/Layer 2 service customers may experience a very brief service interruption during the update, but services will be up again as soon as the update is finished.

We apologize for the short notice, and appreciate your understanding.

iTel Networks CS Team

This maintenance has been completed.

PBX Maintenance

No Service Interruption to Occur.

Some of our customers’ PBX platforms require patches against reported vulnerabilities.  We will conduct the following maintenance sessions to apply patches on selected platforms that require it.  This will not be service impacting.

Wednesday, June 13, 2018 22:00-23:00 PDT

Thursday, June 14, 2018 22:00-23:00 PDT

Friday, June 15, 2018 22:00-23:00 PDT

We apologize for the short notice, and appreciate your understanding.

iTel Networks CS Team

Toronto Core Resiliency Maintenance

Intermittent Service Interruption Expected.

We are conducting a scheduled maintenance in Toronto to add more resiliency to our core network infrastructure.  Services for our customers in, or Layer 2 services connecting to Toronto will be briefly interrupted for approximately 10 minutes, 3 to 4 times during the maintenance window.

Planned Start: June-23-2018 (Saturday): 2:00 AM EDT
Planned Finish: June-23-2018 (Saturday): 4:00 AM EDT

Thank you very much for your understanding.

iTel Networks CS Team

Calgary Core Infrastructure Improvement

Intermittent Service Interruption Expected.

We are conducting a scheduled maintenance in Calgary for implementing improvements in our core network infrastructure.  Our Fibre and MPLS services will be briefly interrupted for approximately 10 minutes, 3 to 4 times during the maintenance window.

Planned Start: June-24-2018 (Sunday) 11:00 PM MDT
Planned Finish: June-25-2018 (Monday) 4:00 AM MDT

Thank you very much for your understanding.

iTel Networks CS Team

Harbour Centre Maintenance 1

Downtime is Expected.

Harbour Centre is conducting data centre maintenance to install new patch panels and migrate circuits to them. Service interruption is expected to be approximately 30 minutes during the maintenance window below.

Planned Start: June-27-2018 (Wednesday) 11:00 PM PDT
Planned Finish: June-28-2018 (Thursday) 2:00 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

*This maintenance is completed.*

Emergency Voice Maintenance

Downtime is NOT Expected.

We are conducting an emergency maintenance to improve call quality for our voice services.  Downtime is NOT expected during the maintenance window below.

Planned Start: June-28-2018 (Thursday) 10:00 PM PDT
Planned Finish: June-29-2018 (Friday) 2:00 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Harbour Centre Maintenance 2

Downtime is Expected.

Harbour Centre is conducting data centre maintenance to install new patch panels and migrate circuits to them. Service interruption is expected to be approximately 30 minutes during the maintenance window below.

Planned Start: July-09-2018 (Monday) 11:00 PM PDT
Planned Finish: July-10-2018 (Tuesday) 2:00 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Emergency Maintenance in Calgary

Intermittent Service Interruption is Expected.

iTel Networks is conducting an emergency maintenance in our Calgary data centre.  We will be replacing redundant modules in our core router.  Intermittent service interruption is expected during the maintenance window below and downtime will range from approximately 5 to 20 minutes.

Planned Start: July-15-2018 (Sunday) 12:00 AM MDT

Planned Finish: July-15-2018 (Sunday) 3:00 AM MDT

Thank you very much for your understanding.

iTel Networks CS Team

Emergency PBX Maintenance

Phones may reboot during the maintenance window for selected customers.

iTel Networks is conducting an emergency maintenance for selected PBX customers to improve call quality. Phones may get rebooted during the window below.

Planned Start: July-18-2018 (Thursday) 12:00 AM PDT

Planned Finish: July-18-2018 (Thursday) 12:30 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Infrastructure Maintenance

No downtime is expected.

iTel Networks is conducting a general data centre maintenance to add SAN hardware to our network infrastructure.  There is no expected downtime for this activity.

Planned Start: July-27-2018 (Friday) 5:00 PM PDT

Planned Finish: July-27-2018 (Friday) 10:00 PM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Core Routing Improvement Maintenance

No downtime is expected.

iTel Networks is conducting a general maintenance to improve core routing.  There is no expected downtime for this activity.

Planned Start: August-18-2018 (Saturday) 8:00 PM PDT

Planned Finish: August-19-2018 (Sunday) 01:00 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Core Routing Improvement Maintenance

No downtime is expected.

iTel Networks is conducting a general maintenance to improve core routing.  There is no expected downtime for this activity.

Planned Start: August-31-2018 (Friday) 10:00 PM MDT

Planned Finish: September-01-2018 (Saturday) 02:00 AM MDT

Thank you very much for your understanding.

iTel Networks CS Team

Core Infrastructure Upgrades

Intermittent Service Interruption is Expected.

As part of our ongoing effort to improve our network, we are writing to notify you of a core infrastructure upgrade that will be happing in our Vancouver data centre.  This upgrade will be service impacting for some of our data customers with potential downtime of approximately 15 minutes within the maintenance window below.

Planned Start: September-30-2018 (Sunday) 00:01 AM PDT
Planned Finish:  September-30-2018 (Sunday) 02:00 AM PDT

Thank you very much for your understanding.

iTel Networks CS Team

Emergency Maintenance in Toronto

No downtime is expected.

Performance issues have been identified on a RSP on one of our core routers in our Toronto data centre so we will be migrating services to a redundant RSP at 00:01 EDT on Wednesday September 26th.  This is expected to be a non service impacting maintenance.

We appreciate your understanding.

iTel Networks CS Team

Maintenance in Toronto DC

Downtime is expected.

We will be performing emergency maintenance on core infrastructure to resolve an issue that may be impacting service at 01:00 EDT on Friday, November 30.  This is expected to take 15 minutes.

We appreciate your understanding.

iTel Networks CS Team