Maintenance

We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit support.itel.com or give us a call at 1.888.899.4835.

No upcoming scheduled maintenance at this time.

August-25-2017 | 12:00AM – 3:00AM PST

Downtime Expected:
Maintenance scheduled for August 25th, from 12:00AM to 3:00AM PST for internet customers connected to iTel’s Vancouver Core. We expect an outage of approximately 3 hrs.

Planned Start: Aug-25-2017
Planned Finish: Aug-26-2017

September-29-2017 | 12:00AM – 2:00AM PST

Downtime Not Expected:
Maintenance scheduled for September 29th, from 12:00AM to 2:00AM PST for our PBX customers. We do not expect any outages.

Planned Start: Sept-29-2017 12:00 AM PST
Planned Finish: Sept-29-2017 2:00 AM PST

October-12-2017 | 11:00PM – 11:59PM PST

Downtime is Expected:
Maintenance scheduled for October 12th, from 11:00PM to 11:59PM PST for our Shaw last-mile customers in Vancouver. This will be service affecting for about 12mins

Planned Start: Oct-12-2017 11:00 PM PST
Planned Finish: Oct-12-2017 11:59 PM PST

November-10-2017 | 5:00PM – 9:00PM EST

Downtime is Expected:
Maintenance scheduled for November 10th, from 5:00PM to 9:00PM EST for our Bell last-mile customers in Toronto. This is only expected to affect services for approximately 10 minutes.

Planned Start: Nov-10-2017 5:00 PM EST
Planned Finish: Nov-10-2017 9:00 PM EST

November-30-2017 | 1:00AM – 2:00AM EST

Brief Downtime is Expected:
Maintenance scheduled for November 30th, from 1:00AM to 2:00AM EST for our customers in Toronto. This is only expected to affect services for a brief moment, if any.

Planned Start: Nov-30-2017 1:00 AM EST
Planned Finish: Nov-30-2017 2:00 AM EST

December-02-2017 | 2:00AM – 3:00AM PST

Brief Downtime is Expected:
Maintenance scheduled for performance improvement on December 2nd (Saturday) from 2:00AM to 3:00AM PST for our Voice customers. Services will be affected for a brief moment.

Planned Start: Dec-2-2017 2:00 AM PST
Planned Finish: Dec-2-2017 3:00 AM PST