Technical Support Analyst

Why iTel?

We’re growing and we’re excited about it. We have our sights set high and the Technical Support Analyst position will have a lot to do with that success. iTel is currently one of the widest reaching network service providers in Canada, we interconnect the networks of every single fiber network in Canada. We are all about pushing the boundaries of what is capable and having a little fun while doing it. “Great success!” or stunning failure – either way, we are looking to create a meaningful story with each project we do. We prefer great success on the customer side… but we definitely might have started a small electrical fire in the test lab once.

What You’ll Do

The Technical Support Analyst position is responsible for assisting and resolving customer support issues and tickets related to telecommunications, networking, virtualization and VoIP.

This role is customer facing. Are you super detail-oriented, determined AND a people-person? We like the sound of that!

What ‘Exceptional’ Means:

The ideal candidate will be great at dealing with customers and solving problems. A knack for picking up new concepts and working in a fast-paced environment are also great assets.


Post-secondary degree in computer science, physical science or engineering, as well as at least 2 years of work experience.  If you have any experience in the IT field, that would be great. We are willing to train the right person!

  • Familiar with Windows Operating System
  • Familiar with basic Linux commands
  • Familiar with basic networking concepts (LAN, DHCP, TCP/IP, Subnetting, NAT)
  • Familiar with basic voice concepts (SIP, PBX)

Seeking awesome:

Any credential may be considered when you have a positive attitude and strong work ethic. If you want to be a part of an incredibly hard-working and ambitious team, you are in the right place!

Location: Kamloops
Salary: Experience-Dependant

How To Apply

Please submit a cover letter explaining;
  1. Why do you want to be a member of the iTel team?
  2. Tell us about an experience that you think showcases your skills.
  3. An interesting fact (not necessarily about you).
  4. How did you find out about us?

When attaching your resume, please send it as a PDF file. Email everything to [email protected] and include the job title in the subject line. Feel free to get creative with your application, but make sure you’ve followed all of the rules mentioned here.

We look forward to hearing from you!

Note: Only candidates who are legally entitled to work in Canada will be considered for any position.