Maintenance

We are constantly monitoring and perfecting our network, which means occasional scheduled maintenance.

Here you’ll find our scheduled maintenance alerts. Check back here to view the current status of any scheduled maintenance. For all other information or to report a problem, please visit support.itel.com or give us a call at 1.888.899.4835.

No upcoming scheduled maintenance at this time.

March-09-2017 | 20:00 – 24:00 PST

(Impact: 4 hours)  iTel will be conducting bonding maintenance on Thursday, March 9th. Customers should experience no more than 1 minute of total downtime during the 4-hour maintenance window.

Every effort will be taken to minimize this service interruption and we apologize for any inconvenience this may cause.

Planned Start: March-9-2017
Planned Finish: March-9-2017

April-28-2017 | 02:00 – 03:00 PST

Downtime Expected:
Possible outages in Vancouver, BC during core switch maintenance.

Planned Start: April-28-2017
Planned Finish: April-28-2017

May-27-2017 | 23:00 – 24:00 MST

Downtime Expected:
iTel will be performing emergency maintenance on our Calgary data centre on Saturday, May 27, 2017 starting at 11:00pm MST. Some of our clients across Alberta may experience expected downtime of 1 minute; however it could take up to 1 hour.

Planned Start: May-27-2017
Planned Finish: May-27-2017

If you have any questions please call 1-888-899-4835 – option 2 to reach our support team.