Click to learn about iTel’s service offerings
Click to learn about iTel’s system platforms Retirement Home AdvantagesRevenue and Efficiency
Our Wholesale Utility services will drive revenue growth to your property by creating and improving income streams and lowering human resource burdens in each facility. When fully implemented, it will provide unmatched features and efficiencies. This differentiation will give investors confidence in your ability to outperform and out scale the competition. The following are some of the key benefits provided by standardization to iTel services:
Enhance Revenue Streams – Wholesale Utilities
Our Bulk phone, Bulk cable and Bulk internet resale solutions will maximize your utility revenues while enabling your facility to become its own utility provider. We provide all of the necessary systems and software, and our platform is revenue-positive from day one.
We own and operate our own communications network, the largest of any independent carrier in the country, guaranteeing the longevity and reliability of your revenues with conversion to our services. This network can form the basis for many centrally-administered, value-added services for your residents.
Build a Dynamic, Connected Organization
How do you take properties from across the nation and bring them quickly and efficiently into a cohesive unit? Combine them with a unified network that allows for ease of communication between all of your properties and the head office. Not only will our service proposal provide you with an immediate and sustainable increase in revenue, it will be the key to building a dynamic corporate culture within your organization. Have daily or weekly conferences with your managers to easily create a forum where the improvements made in a single facility can benefit the entire portfolio.
Maximize your Human Capital
iTel’s services will allow you to share your work force, maximizing your human capital. Multiple facilities’ Interactive Voice Recordings (IVRs) can route calls to centralized operators, sales people, night staff or administration, allowing you to staff efficiently. Call prompts tell your staff where the call is from and who it’s for, so they can answer appropriately every time. If a receptionist in Los Angeles is busy, the call can be routed to a receptionist in New York that’s available. The New York receptionist can route the calls within the Los Angeles facility as if he or she were in the building.
Lower Administrative Costs in Each Facility
iTel will make your monthly billing easier. Unlimited calling means that calling charges are constant, avoiding billing disputes, and saving your residents money. Residents and their families can take advantage of real-time access to call and billing records through your online portal.
There will never be any question as to who your managers or head office will need to call to resolve a problem. Our trained and certified technicians are ready to coordinate change or repair requests on any of your services.
Retirement Resident Advantages
Attraction and Retention
Not only does our proposal maximize your revenues, it will differentiate and benefit your core business, residence attraction and retention. iTel’s services will allow your property to offer an unparalleled resident experience. Potential residents will be compelled by features unique to your retirement property, and current residents will enjoy a better communication network, as well as substantial cost savings. Below is a summary of some of the key resident benefits:
Enhance Resident Services
With iTel Bulk Phone service, your residents get one-price unlimited calling within the United States, as well as to Canada and 15 other countries around the world. Along with every calling feature, we include a conference feature that will allow residents to speak with their entire family at the same time. Cable service includes local channels and is supplied at below-market rates. Internet access will be available wirelessly throughout the facility, and residents will be able to use the senior-friendly computer service provided by our partner, Pointer Software, making communicating with family via the internet as easy as possible.
Let Your Residents Keep their Phone Numbers
One of a new resident’s greatest fears in moving into a retirement community is that they will lose contact with their friends and family. They see their phone number as part of their identity, as their contact point, and as a medium those old friends will use to try to reach them. With iTel, your residents can bring their numbers with them from virtually anywhere in the country. Telling prospective residents they will be able to keep their numbers will make your facility the obvious choice.
Keep Your Residents Informed
Custom IVR’s can interact with residents and inform them of everything from the day’s meal plan to upcoming events; responses can be logged and made available to staff. A property-wide news channel can provide another easy way for residents to stay informed and connected. Additional in-house channels can show programming produced by facility staff and residents, i.e. talent shows, biographies, craft shows, and food and cooking programs.
Create a Consistent Experience
Standardization of services allows you to provide your residents with a safe and consistent level of service across all of your properties. Residents moving from one facility to another will find their services work just as they remember.
Transition to iTel Services
Telephone Line Transition
Step One
Managers will make a list of current residents’ phone numbers and gather recent phone bills from each resident. We require that a Letter of Authorization be completed by each resident in facilities that do not currently provide their residents with service.
Step Two
System hardware will be delivered to each facility, and iTel staff will come to install all necessary equipment in preparation for the migration of resident services. Staff members will be trained on the features of the phone system and learn how to program and access voicemail.
Step Three
A changeover date will be established for each home and relayed to the manager. On this day, the service at each facility will switch seamlessly to iTel service with less than 15 minutes of downtime.
New Residents
New residents moving into the facility can bring their current phone number with them, regardless of where they previously resided. We will train your managers to assist residents in setting up forwarding to a temporary number in the facility so no calls will be missed during the porting process. We will need a current phone bill and a completed Letter of Authorization to port their number from their previous provider. This number transition process typically takes 10 days. iTel staff will be available at all times throughout the process.
Cable TV Transition
Step One
Provide iTel with a copy of your current bulk contract. If you do not currently have a Bulk contract, proceed to Step Two.
Step Two
We will provide you with significant volume discounts to lower your TV costs. If necessary, we will build a satellite head end on-site to further reduce costs, or to provide service in areas where cable infrastructure is not currently available.
