Last Mile | Remote Communications | Camp Services
iTel’s Last Mile – Remote Camp PBX solution is an enterprise class IP Telephony system delivered as an all-inclusive, dynamically scalable monthly service. Work Camp PBX eliminates the cost of owning and servicing a state of the art, fully featured phone system. iTel provides 24/7 access to technical support staff, allowing companies to focus on their core business instead of devoting resources to maintaining telephony. With Work Camp PBX, all phone lines, maintenance, support and long distance are included in the cost of the service.
• Add or change extension and voice mail accounts in seconds
• Native support of SIP, IAX, and ZAP clients
• Supports multiple trunk technologies
• Delivered over separate DSL connection to ensure quality of service
• Route incoming calls based on time of day, DID, Caller ID
• Create Interactive Digital Receptionist (IVR) menus
• Personal Find Me Follow Me
• Manage callers and implement call centers with Queues
• Upload custom hold music (MOH)
• MACDs and account changes completed instantly by pressing ‘0’ and speaking to a 24/7 technical support representative
• Search company directory by first or last name
• Detect and receive incoming faxes
• Save audio recordings of calls
• View call detail reporting
• Conversation recording
• Intercom and paging functions
• Select extensions or groups of extensions
• Building-wide announcements
• Design sophisticated call groups
• Conference calling
iTel Work Camp Advantages
IVR for Main Reception — Main reception can be routed through a feature-rich Interactive Voice Recording. Callers are prompted to select an option to reach the appropriate person, room, or department. We have a wide range of professional voice talents that can be used to record your messages.
Office Extensions — Every Office and Department can be given a separate extension through our system. The phone system can be programmed to automatically route calls to the room of the person who is on-call for a specific department.
Room to Room Calling by Room Number — The system allows for Room to Room calling by room number. There are no random extensions or phone numbers to remember.
Unlimited Onsite Conferencing — Don’t want to have staff meetings in a noisy cafeteria or rec room? The system allows for unlimited internal conferences. There is no limit on the number of attendees; 2500 individuals could simultaneously attend a conference from the comfort of their rooms.
Dynamic Calling Groups — Any combination of rooms can be combined into a calling group, accessible by dialing a single 4-digit extension. We can set any number of calling groups quickly and easily. Have an electrical contractor coming in for a retrofit? All of their rooms can be grouped into a calling group on their arrival, allowing for easy communication between co-workers. Alarms can be set to wake up everyone in a call group at a specific time. Employees can be required to acknowledge alarms so their supervisor knows their status.
Mass Voice mail Delivery — Voice mails can be sent to specific people, to calling groups, or system wide. Schedule or status updates can be left anytime and reported as acknowledged when the recipient has received them.
Emergency Notification — In the event of an emergency, the system allows phones to broadcast an emergency warning message through their speakers. Acknowledgment can be required.
Live Monitoring of Core System — Our system is constantly monitored, allowing for preemptive or immediate reaction to problems.
