As a hotelier, you’ve worked hard to build your brand, a brand your customers have grown to know and trust. That’s why it’s vital to select trustworthy tools and resources that enable you to provide your guests with superior comfort and convenience, while protecting your name and reputation – your most valuable business assets.
Serving over 100,000 customers, iTel Networks and Aastra Technologies have partnered to bring you an innovative Hotel Telephone System and services, custom-designed to meet your management and guests’ needs. Our Hospitality Solution is packed with unparalleled features to handle all your voice and data requirements, and is tailored to the needs of hotels, resorts, and conference centers.
Hotel Management Suite
A Solid Reputation
With well-known clients including NASA, the United Nations, Microsoft, and Pacific Gas & Electric, Aastra has an established track record for boosting success. Aastra’s Hotel Phone System offers a revolutionary product designed to be fully interoperable with your existing Property Management System, making guest information conveniently accessible to your staff. This centralized hotel management solution includes features that display and manage your guest information, expedite billing information, facilitate restaurant, bar, and internet access, and streamline guest check-in and check-out, right from your Front Office Software. Additional tools enable you to track suppliers, stock, and staff through your existing PMS.
Management Tools
In the Hospitality industry, it is crucial that you deliver quality service and top-notch amenities to your guests in order to remain competitive. To accomplish this, you need access to a wealth of integrated management tools capable of centralizing the multitude of services offered in your establishment.
Aastra’s Hotel Phone System conveniently itemizes incoming and outgoing calls through a traffic analysis tool included in the Hotel Suite. Specific call information is clearly summarized and delivered via detailed graphs and histograms. Real-time tracking allows you to view calling details as a guest call is in progress, displaying applicable call lengths and charges without the need for manually running a report.
Unlike other call accounting systems, our system is designed specifically for the hospitality industry, and is remarkably efficient and user-friendly. Generate additional revenue through easy-to-use accounting functions that allow flexible guest billing options. This software displays at-a-glance itemization of charges by room number, guest name, and more.
The Aastra Hotel Suite also incorporates a financial management module that implements billing functionality for the busy hotel manager. Detailed search-by-number options grant instant access to all relevant information pertaining to specified numerical search inquiries. Comprehensive financial reports return information grouped by phone, charges, date, time, internet communications, and more.
Intuitive call accounting software allows for easy management of your guests’ billing information, while keeping a close watch on administrative phone usage to prevent revenue loss. Alerts delivered via e-mail and SMS text messaging immediately notify you and your staff of service interruptions and placement of outbound 911 calls.
In-Room Guest Information
Aastra’s Hotel Phone System also offers a feature that integrates with your hotel’s existing Pay-TV or Video On Demand system. A billing account is created and assigned to your guests at check-in, at which time access to services such as Pay-TV can be allowed or restricted. Displayed via their in-room television, guests have real-time access to relevant details and charges. These on-screen reports are generated by your Front Office Software, and charges are tracked throughout their stay. Upon your guest’s departure, an invoice is produced reflecting accumulated room charges, effectively streamlining the check-out process.
Voice Mail and Optimized Voice Services
An internationally optimized voice server provides voice messaging and multilingual courtesy wake-up calls for your guests. Programmed autonomously, each guest has the option of receiving a wake-up call and other automated voice announcements in his or her own language. Full-featured voice mail includes a message waiting indicator that notifies your guest as soon as a message arrives.
A voice mailbox is assigned to your administrative staff, allowing them to efficiently access their voice messages from inside or outside the facility. Another key benefit offered is a Call Router, so that when your guest picks up the phone, he or she has immediate, 24/7 access to hotel services via the Automated Attendant.
iTel | World-Class Voice and Data Services
As a hotel operator or owner, you need a powerhouse of tools at your disposal that simplify your day-to-day duties, effectively saving you time and money. iTel’s voice and data services increase your efficiency, so you can redirect your valuable time to boosting sales and generating new business.
iTel offers a variety of voice and data packages, as well as outbound long distance services. Choosing iTel for all of your communication needs will not only simplify your billing process, but will also allow you to reap significant cost savings each month.
When fully implemented, iTel’s network services will provide unmatched features and efficiencies, instilling confidence in your ability to outperform and out-scale the competition, while ensuring your guests receive exceptional voice and data amenities.
Key benefits provided by standardization to iTel services:
Build a Dynamic, Connected Organization
Combine all of your locations across the nation, or around the world, with a unified network that allows for ease of communication between each of your properties and your home office. We will provide you with an immediate and sustainable increase in productivity, the key to building a dynamic corporate culture within your organization. Conduct daily or weekly conferences with your location managers to easily create a forum where the improvements made in a single facility can be unilaterally implemented to benefit the entire organization.
Lower Operating Costs
iTel simplifies your monthly billing. Unlimited calling means that calling charges will never change month to month, avoiding billing disputes, and saving you time and money. These savings can then be passed on to your customer, enabling you to be price-competitive in your market.
Guest Attraction and Retention
iTel’s services empower you to proffer an unparalleled guest experience. Potential customers will distinguish features unique to your hotel, and returning patrons will appreciate your consciousness of the ever-changing needs of today’s business traveler.
With iTel’s reputation for reliability, your guests will enjoy confidence and peace of mind, knowing that their voice and data needs will consistently be met, and their ability to conduct business in your facility will never be compromised.
iTel operates a large, solid communications network covering over 10,000 rate centers across America. Aastra designs and produces one of the most widely adopted Hotel Telephone & Hospitality Solutions in the world. Together, through a strategic partnership, iTel Networks and Aastra Technologies are pleased to offer the ultimate guest hospitality platform. Choose the names trusted by hotel owners and operators worldwide to meet your communication needs.
