What should you be asking your next potential Internet Service Provider?

You asked, we listened. We’ve noticed common questions asked by customers, and gathered the top 6 that Canadian businesses should ask an internet service provider when choosing their services:

1. Are speeds guaranteed?

There’s a reason you see “up to” beside listed speeds on an advertisement. When choosing your internet provider, make sure you read the fine print and understand what speeds to expect.

iTel fiber internet is a dedicated connection, so when we say 1000 mbps symmetrical, we mean 1000 mbps symmetrical.

2. Do you have a Service Level Agreement (SLA), and if so what is it?

An SLA outlines a company’s quality commitment. Network expectations like downtime, latency, and jitter are addressed to ensure performance levels are met.

iTel offers an industry-leading 100% SLA, so your business is assured performance and guaranteed uptime.

6 Must-Ask Questions When Choosing an Internet Service Provider3. What is your Mean Time to Repair (MTTR)?

In the event of an outage, how long will it take the internet service provider to get your network back up and running? Typical DSL connections take 24-48 hours to repair for comparison.

iTel has a 4 hour MTTR in the unlikely event that your business experiences downtime.

4. What is your tech support like?

What are support hours? Are they level 1 (L1) technicians, or are they L3 and understand complex systems? You should have a track record of how the company has performed at handling past issues.

All iTel support experts are trained level 3 technicians, and walk you through step-by-step troubleshooting 24/7 no matter how small the issue.

5. Is your support based in Canada?

Can you easily reach tech support to help you? Make sure you aren’t going to waste time on hold for a technician that can’t walk you through every step of the way.

iTel “no-holds” tech support is Canada-based and work with you each step of the way. No more waiting on hold; as soon as you call we’ll start fixing your problem.

6. Are there any other fees?

Installation costs, gateway costs, cancellation fees, and any cross-connect fees may be hidden in the fine print. Before signing a contract, be sure you’re aware of the cost breakdown.

Bottom Line

There’s a lot to consider when choosing your next business internet service provider in Canada. Consider the 6 questions above to ensure you make an informed decision when signing your next ISP contract.